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TERMS AND CONDITIONS
These Terms and Conditions govern the contractual relationship between the Player (hereinafter referred to as the ‘User’) and QUEEN CASINO
The User must read these T&C carefully in their entirety before clicking on the “ACCEPT” button. If the User does not agree with any provision of these T&C the User must not use or continue to use the Website.
These T&C come into force as soon as the User clicks on the “ACCEPT” button. By clicking ‘ACCEPT’ the User signifies that he has read and understands the T&C and agrees to be a party to the contractual relationship between the User and QUEEN CASINO.
QUEEN CASINO reserve the right to edit, modify, supplement and to amend the T&C between the User and QUEEN CASINO at any time. QUEEN CASINO will use all reasonable efforts to ensure that the Users are notified of any change to the T&C. If the User does not accept any changes made they should stop using the services and close their account. The continued use of the website after the date which the changes come into effect shall be deemed to be an acceptance of the changes by the User.
QUEEN CASINO website is owned by Star Alter N.V., a company licensed and regulated by the Government of Curacao and operates under the Master License of Gaming Services Provider, N.V. #365/JAZ
These T&C constitute a contractual and legally binding agreement between the User and QUEEN CASINO.
In the case of any inconsistency between these Terms and Conditions and game specific terms and conditions, it is the latter which shall prevail. Where any aspect of game specific terms and conditions is not covered but is provided for in these Terms and Conditions, then it shall be deemed to apply to the relationship of the player with QUEEN CASINO.
The User fully understands and agrees to be bound by these T&C as may be amended by from time to time.
Such amendments will become effective immediately upon being posted on www.QUEEN CASINO.com. It is the User’s sole responsibility to review the T&C, together with the specific Rules for each Game the User choose to participate in, in order to remain updated with all amendments each time the User plays. The User can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&C stated on this page. Without prejudice to the foregoing, the company may however pre-notify the User prior to a substantial amendment being made to the terms and conditions.
Without prejudice to clause 1 above, any reference to QUEEN CASINO’s Games in this agreement shall refer to all available Games offered and other Games as may from time to time become available on the Website. QUEEN CASINO reserve the right to add and remove Games from the Website at its own discretion.
These T&C are published in a number of languages for information purposes and ease of access by Users. It is only the English version that is the legal basis of the relationship between the User and QUEEN CASINO and in case of any discrepancy between a non-English version and the English version of these T&C, the English version shall prevail.
2. The User Member Account
2.1. Registration and opening of the User member account:2.1.1.
In order to participate in any of QUEEN CASINO’s Games for real money, the applicant must be at least 18 years of age or of legal age as determined by the law of your country of residence to register a member account with QUEEN CASINO
Residents of the Republic of the Philippines, USA, Hong Kong and Taiwan are not allowed to open an account with QUEEN CASINO.
QUEEN CASINO regularly screen its registrations for anomalies and will immediately and indefinitely suspend any of these countries’ player accounts.
It is the User’s responsibility to determine the legal status of internet gambling in the User’s jurisdiction and act accordingly. The availability of the QUEEN CASINO Website in any particular jurisdiction does not constitute an offer or invitation by QUEEN CASINO to use the services offered by the QUEEN CASINO Website. QUEEN CASINO will accept no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.
The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account. If the User opens or attempt to open more than one account, for whatever reason, QUEEN CASINO may block or close any or all of the User’s accounts at its discretion. Should QUEEN CASINO allow the User to maintain one account, it shall be the first created account with QUEEN CASINO, to which the User’s remaining deposits, if any, will be transferred. QUEEN CASINO will deduct an administrative fee of 10% of the wallet balance or USD 35, whichever is the higher amount at the time of the transfer, for every account the User opened as well as any other deductions that may apply in accordance with QUEEN CASINO’s T&C.
If the User notices that he has more than one Member Account under different names, the User shall notify QUEEN CASINO immediately. Failure to do so may result in all related accounts being closed and all funds forfeited.
A request to open a Member Account is made by completing the registration form and submitting it to QUEEN CASINO online. QUEEN CASINO reserve the right to refuse to open a Member Account.
All information supplied during registration MUST be accurate. The User must enter all mandatory information requested into the User’s registration form, in particular, the User’s identity, the User’s address and contact details, including a valid e-mail address, the User’s place of residence, relevant payment information, all of which must be true and correct. It is the User’s sole responsibility to insure that the information provided is true, complete and correct. Users are hereby notified that QUEEN CASINO carries out verification procedures, whether itself or through third parties on User’s depositing money. The User may be requested to provide QUEEN CASINO with additional documents, i.e. photo ID such as a copy of the passport/driver’s license/national identity card or citizen card, to verify his identity. The User’s Member Account may be blocked or closed if the User does not provide the requested information or documents or if such information or documents the User supplies is/are found to be false or misleading.
As part of the registration process the User must choose a username and password to be able to login into the Website. It is the User’s sole and exclusive responsibility to ensure that the User’s login details are kept securely. The User shall not disclose his login details to anyone. QUEEN CASINO is not responsible for any abuse or misuse of the User’s Member Account by third parties due to the User’s disclosure, whether intentional or accidental, whether active or passive, of his login details to any third party.
The User is not allowed to transfer funds from the User’s Member Account to other Users or to receive money from other Users into the User’s Member Account.
Selling / transferring and/or acquiring of accounts to / from other Users is always prohibited.
2.2. Deposits into the User’s Member Account2.2.1.
The User may only participate in any Game if the User has sufficient funds in the User’s Member Account. QUEEN CASINO never gives the User any credit whatsoever for participation in any Game.
QUEEN CASINO reserves the right to appoint Payment Solution Providers to act, receive and/or pay funds on behalf of QUEEN CASINO.
All information required to deposit funds into the User’s Member Account, can be found under “My Account” and “Deposit” pages of the Website. The User can use any of the methods available to him as specified in these pages as may be amended from time to time. Please note that some of the methods may not be available in some countries.
Depending on the method selected, deposits may incur charges. For current fees regarding depositing funds, see "My Account" and "Deposits" for each deposit method. The User’s bank may independently charge the User for their payment which is out the control of QUEEN CASINO.
QUEEN CASINO accept payments in USD. Any payments received by QUEEN CASINO in a currency other than the User’s registered member account currency will be converted into the currency chosen at the prevailing exchange rate. Any exchange premiums are to be paid by the User.
When using a credit or debit card for depositing funds, the User’s funds are credited when QUEEN CASINO receive an approval and authorisation code from the card’s issuing bank. Should QUEEN CASINO not receive such approval and authorization code, the User’s account will not be credited with those funds.
The full credit/ debit card information is never stored by QUEEN CASINO and always transmitted in an encrypted way for User’s security.
QUEEN CASINO reserve the right to use additional procedures and means to verify the User’s identity when effecting deposits into the User’s Member Account.
QUEEN CASINO do not grant any credit for the use of its services.
Account balances in the User’s Member Account will not bear interest.
2.3. Account Administration2.3.1.
QUEEN CASINO operates the User’s Member Account, calculating the amount of money the User has staked or offered to stake on a bet, which represents the User’s potential exposure at any time (“Reserved Amount”) and calculating the User’s "Available to Bet" balance, from time to time, as well as settling bets made by the User with other User’s through the User’s participation in the Games.
The amount of money in the User’s Member Account which has not yet been staked is the User’s "Available to Bet" balance and will determine the User’s betting limit.
QUEEN CASINO´s calculations of the User’s “Reserved Amount”, “Available to Bet” balance and amounts owed by the User under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
QUEEN CASINO is allowed to set off any losses against any gains.
Any deposit made by the User into the User’s Member Account will be held for the User’s use until the User places a bid for a bet, accepts or confirms a bet on the Website. QUEEN CASINO then hold the amount staked awaiting the outcome of the Bet.
When the User has placed a bet on QUEEN CASINO’s website, QUEEN CASINO will hold the amount staked awaiting the outcome of the Game, and declare a winner. At this point the bet is binding and cannot be cancelled nor can any amount held by QUEEN CASINO as a stakeholder be withdrawn.
QUEEN CASINO prohibits player collusion, multiple accounts logged in using the same IP will be blocked pending investigation. Furthermore, the User’s Member Account may be closed by QUEEN CASINO if such breach becomes evident.
When the outcome of a Game the User participates in becomes determined or where QUEEN CASINO has confirmed the relevant result of an event, all winnings will be held for the use of the User’s Member Account.
If QUEEN CASINO mistakenly credits the User’s Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of QUEEN CASINO and the amount will be transferred from the User’s Member Account. If prior to QUEEN CASINO becoming aware of the error the User has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to QUEEN CASINO. In the event of an incorrect crediting, the User is obliged to notify QUEEN CASINO immediately by email.
QUEEN CASINO will carry out additional verification procedures upon receiving a payout request from the User. QUEEN CASINO reserve the right to carry out any such verification procedures before approving and processing any payout requests.
2.5. Withdrawals from the User’s Member Account2.5.1.
The User may withdraw any amount up to the “Available to Bet” balance in the User’s Member Account by issuing QUEEN CASINO with a valid notice of withdrawal on the Website.
Notices for withdrawals must be made via the Website. QUEEN CASINO will not accept withdrawal requests made by telephone or by electronic mail.
QUEEN CASINO offer a wide range of withdrawal methods. Withdrawals can incur charges depending on the selected method. Information on the current fees for withdrawals is found on "My Account" and by clicking on "Withdrawals". In addition, the User’s own bank may add a further handling charge. These charges may vary over time and is out of the control of QUEEN CASINO.
QUEEN CASINO reserve the right to credit the User back(where applicable) using the same method as that used by the User when depositing.
QUEEN CASINO reserve the right to request identification documents for all withdrawals.
Before any withdrawals are processed, the User’s account will be reviewed for any irregular or unusual playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Should QUEEN CASINO deem that irregular game play has occurred, QUEEN CASINO reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
QUEEN CASINO reserve the right to not release your funds under any circumstances if the full value of your deposit is not played through in full.
In line with the applicable laws, QUEEN CASINO will remit amounts only to the same account from where the funds paid into User’s account originated.
The minimum payout amount is USD10.00. For payouts under USD50.00 QUEEN CASINO reserves the right to charge a transaction fee of USD5.00.
QUEEN CASINO reserve the right to restrict payouts to USD5,000.00 per week.
It is a precondition for the processing of withdrawals that User provides QUEEN CASINO with a copy of User’s valid passport or official identity card (confirming identity and age) and a recent utility bill in the User’s name and dated less than 3 months old (confirming place of residence). In the case of deposits via credit card, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
QUEEN CASINO reserve the right to modify the credit card/ debit limits and/or refuse to process any withdrawals/ deposits.
2.6. Closing the User’s Member Account2.6.1.
The User may close his account at any time and QUEEN CASINO will return to the User all funds from the User’s Member Account subject to the deduction of the relevant withdrawal charges after validating that there are no irregular activities or transactions that was generated using the User’s member account.
The method of repayment will be at QUEEN CASINO’s absolute discretion.
QUEEN CASINO reserves the right to close the User’s Member Account and to refund to the User the "Available to Bet" balance, subject to the deduction of any relevant withdrawal charges, at QUEEN CASINO’s absolute discretion and without any obligation to state a reason or give prior notice.
If the User does not log onto his Member Account via the internet, using his "User Name" and "Password" for a period of one (1) year, all balances may be removed from the User’s account after a notification has been sent to the registered e-mail address.
QUEEN CASINO reserves the right to withhold and remove any bonuses awarded to the User if such bonuses have not been used within 6 month from the date when they were awarded.
Should a User use bonus funds to play on Games not included in Games that count towards meeting the bonus requirement, QUEEN CASINO reserves the right to refuse withdrawals, remove bonus money and remove winnings without notice. QUEEN CASINO are entitled to lock all accounts of players found abusing this rule.
3. The User’s obligations as a player
3.1. The User hereby declares and warrants that:3.1.1.
The User is eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to the User. The User shall not be prohibited from participating in the Games offered on the Website by any statutory rule of his jurisdiction;
The User confirms that he will use this Website and the Member Account solely and exclusively for the purpose of the User’s genuine participation in the Games and not for any financial or other operations. The User’s participation in the Games will be strictly in the User’s personal non-professional capacity and used for recreational and entertainment reasons only;
The User is to participate in the Games on his own behalf and not on behalf of any other person;
The User confirms that he is not resident in the Republic of the Philippines, USA, Hong Kong and Taiwan.
All information that the User provides to QUEEN CASINO during the term of validity of this agreement is true, complete, and correct, and the User shall immediately notify QUEEN CASINO of any change of such information;
The User is solely responsible for reporting and accounting for any gaming taxes applicable to him and payable to the applicable regulatory authority under relevant laws for any winnings that the User receives from QUEEN CASINO;
The user confirms that all funds that the User deposits into the Member Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source;
The User understands that by participating in the Games the User takes the risk of losing money deposited into the Member Account;
The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for the User’s participation in any of the Games. QUEEN CASINO hereby reserves the right to invalidate or close the Member Account or invalidate the User’s participation in a Game in the event of such behaviour;
In relation to deposits and withdrawals of funds into and from the User’s Member Account, the User shall only use credit cards and other financial instruments that are valid and lawfully belong to him.
The computer software that QUEEN CASINO make available to the User is the property of QUEEN CASINO or any other third parties or partners of QUEEN CASINO and is protected by copyright and other applicable intellectual property laws. The User may only use the software for the User’s own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
Games played on Website should be played in the same manner as games played in any other setting. The User shall be courteous to other Users and shall avoid rude or obscene comments, including but not limited to chat rooms.
The Users shall not disguise, anonymise or hide your IP while accessing QUEEN CASINO.
3.2. Inactive and Dormant Accounts3.2.1.
If no transaction has been recorded on User’s account for twelve months the Member Account shall be deemed to be inactive. In such a case, after sending appropriate notification to the player on the 11th month, QUEEN CASINO will deduct USD 5.00 per month administrative fee from the User’s account. If, after QUEEN CASINO have begun charging User’s account with the Administrative Fee, and before User’s account becomes dormant, User starts playing on Users account, QUEEN CASINO will refund to Users account the administrative fees charged. In order to obtain a refund of administrative fees the User is expected to play and wager funds on the account and not solely by logging in. In such a case the User is requested to contact customer support. In the case where the user account is inactive for 30 months, therefore a log on has not been performed within the last 30 months, QUEEN CASINO shall close User’s account.
4. Responsible gaming4.1.
You may at your discretion choose to exclude yourself from playing any Games on our Website. You may:
- Set a limit on the amount you may wager within a specified period of time.
- Set a limit on the losses you may incur within a period of time.
- Set a limit on the amount of time you may play within one session.
- Exclude yourself from playing for a definite or indefinite period.
In order to impose limits on your gaming you need to send an email to your local customer service at the address provided on www.QUEEN CASINO.com indicating the following particulars “I want to be excluded from www.QUEEN CASINO.com”. A self-exclusion will take immediate effect following the receipt of your request by a customer service representative or alternatively you can login to your QUEEN CASINO user account and click on “My Account” then select “Gaming Limits”.
If you choose to exclude yourself for an indefinite period your account will be closed and you will be barred from re-registering on our Website.
When setting up your Member Account you may also choose to impose limits on your play. This means that you can only deposit and play within the amount you have pre-set for the next seven-day-period. You are not able to raise your limit during a running week, but are able to raise the maximum stake for the following week.
Should you opt for self-exclusion in the manners contemplated above, then you will not be able to reverse this position for at least 7 days, after which you will be able to send an email to the same email address in order to re-activate your access to our Games and re-activate your Member Account.
5. Special rules5.1.
Certain provisions laid down in this section refer to the rules, terms and contractual provisions for specific games, which are found in a separate link from this page. The rules linked to this page form an integral part of these Terms and Conditions and the User shall be deemed to have accepted the special rules upon acknowledging that they have read and agreed to the Terms and Conditions when registering their QUEEN CASINO user account.
The User hereby acknowledges and consents to QUEEN CASINO’s processing of the User’s personal data for the purposes of allowing the User access and use of the Website and in order to allow the User to participate in Games and to provide ancillary services to the User.
QUEEN CASINO will protect the User’s personal information and respect the User’s privacy in accordance with best business practices and applicable laws.
QUEEN CASINO will only use the User’s personal data to allow the User to participate in the Games and to carry out operations relevant to the User’s participation in the Games.
QUEEN CASINO shall also process the User’s personal data for the purposes of carrying out verification procedures in relation to the User’s participation in the Games.
The User’s personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of the User’s requests, such as effecting transactions on the User’s Member Account or participating in Games, to carry verification procedures or unless it is required by law. As QUEEN CASINO’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. The User hereby consents to all such disclosures.
The User has the right to access personal data held by QUEEN CASINO about him.
The User must promptly inform QUEEN CASINO, by amending the User’s profile or otherwise, of any changes to information provided by the User at the time of registration and opening of the User’s Member Account.
In order to provide the User with an efficient service, QUEEN CASINO and/or its service providers may require the transfer of the User’s personal data from one country to another on a world-wide basis. The User hereby consents to the User’s personal data so transferred.
In the processing of the User’s Member Account and associated transactions, QUEEN CASINO may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep a record of the User’s information. The User hereby consents to such disclosures.
In order to make the User’s visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, QUEEN CASINO collects a small piece of information sent from the User’s browser, called a cookie. The User can, if he wishes, turn off the collection of cookies (please refer to the User’s browser instructions as to how to do this). The User must note, however, that turning off cookies may affect or restrict the User’s use of the Websites or his overall experience.
The User consents to QUEEN CASINO’s informing the User from time to time about changes on the Website, new services and promotions. If the User does not wish to receive direct marketing data the User may opt out of such service. The User can opt in again into receiving promotional material by emailing our support department.
7. Contact Us7.1.
If the User has a query with regard to any transaction, the User may also contact QUEEN CASINO at email@example.com with details of the query. Representatives of QUEEN CASINO will review any queried or disputed transactions. Decisions taken by QUEEN CASINO are final and binding.
8. Limitation of liability8.1.
The User enters the Website and participates in the Games at his own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
Without prejudice to the generality of the preceding provision, QUEEN CASINO, its directors, employees, partners, service providers:
do not warrant that the software or the Website is/are fit for their purpose;
do not warrant that the software and Website are free from errors;
do not warrant that the Websites and/or Games will be accessible without interruptions;
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to the User’s use of the Websites or the User’s participation in the Games.
The User hereby agrees to fully indemnify and hold harmless QUEEN CASINO, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to the User’s use of the Website or participation in the Games.
9. Anti-money laundering reporting9.1.
If the User becomes aware of any suspicious activity relating to any of the Games of the Website, the User must report this to QUEEN CASINO immediately.
QUEEN CASINO may suspend, block or close the User’s Member Account and withhold funds if suspicions of money laundering occur in accordance with the Prevention of Money Laundering Act.
Any suspicion of money laundering taking place through the Website shall be reported to the authorities for further investigation. Any funds due to the player may be confiscated by the company or transferred to the authorities.
10. Breaches, penalties and termination10.1.
If the User breach any provision of these T&C or QUEEN CASINO has a reasonable ground to suspect that the User has breached them, QUEEN CASINO reserves the right, to suspend, close the Member Account, withhold any money in the User’s account (including the deposit) and apply such funds on account of any damages due by the User.
If QUEEN CASINO suspects that the User is engaged in illegal or fraudulent activities when using the Website; or in breach of this Agreement; or that the User has problems with creditors or otherwise there exists a situation which is detrimental to our business, QUEEN CASINO may freeze or terminate the User’s account or cancel any stakes at QUEEN CASINO’s absolute discretion.
The User acknowledges that QUEEN CASINO shall be the final decision-maker of whether the User has violated QUEEN CASINO’s rules or terms or conditions. This may result in QUEEN CASINO’s suspension or permanent barring of the User from participation in our site.
11. Intellectual property11.1.
QUEEN CASINO is the sole owner of the trademark QUEEN CASINO and the QUEEN CASINO logo. Any unauthorised use of the QUEEN CASINO trademark and the QUEEN CASINO logo may result in prosecution.
www.QUEEN CASINO.com is the URL of QUEEN CASINO and no unauthorised use may be made of this URL on another website or digital platform without our prior written consent.
QUEEN CASINO is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
The contents and structure of QUEEN CASINO´s Website pages are subject to copyright © and database right in the name of QUEEN CASINO. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to QUEEN CASINO and the site may not be reproduced, transmitted or stored in whole or in part without QUEEN CASINO’s written consent. The User’s registration and use of QUEEN CASINO’s system therefore does not confer any rights whatsoever to the intellectual property contained in our system.
Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of QUEEN CASINO.
The User agrees not to use any automatic or manual device to monitor QUEEN CASINO web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
12. Sever ability12.1.
If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed from these T&C and all other provisions shall remain in force unaffected by such severance.
QUEEN CASINO reserve the right to assign or otherwise lawfully transfer this Agreement. The User shall not assign or otherwise transfer this Agreement.
14. Entire Agreement and Admissibility14.1.
This Agreement constitutes the entire agreement between the User and QUEEN CASINO with respect to the Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and QUEEN CASINO with respect to this Website.
A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.